Fulfillment Policy

Good Stitch | Oxnard, California

Effective Date: March 2026

At Good Stitch, we specialize in custom embroidery, screen printing, and promotional products for businesses, schools, sports teams, corporate clients, and more. Because nearly all of our products are custom-made or decorated to your specifications, our fulfillment process involves several unique steps outlined below.

Placing an order with Good Stitch typically follows these steps:

•       Step 1 – Consultation: Contact us via phone, email, or our website to discuss your project needs, quantity, product selection, and artwork requirements.

•       Step 2 – Quote: We provide a detailed price quote based on your specifications, including decoration method (embroidery, screen print, etc.), quantity, and product choice.

•       Step 3 – Art Approval: Submit your artwork or logo via our Art Upload page. Our design team will prepare a digital proof for your review and approval. Production does not begin until you have approved the proof in writing.

•       Step 4 – Payment: A deposit or full payment may be required prior to production, depending on order size. We accept major credit cards and other payment methods as outlined at checkout.

•       Step 5 – Production: Once art and payment are confirmed, your order enters production.

•       Step 6 – Quality Check & Shipping: Completed items are inspected for quality before being packaged and shipped or made available for local pickup.

Standard turnaround time for most custom embroidery and promotional product orders is 10–15 business days after art approval and payment confirmation. Turnaround times may vary based on:

•       Order complexity and quantity

•       Supplier availability for specific brands (Nike, The North Face, Carhartt, Yeti, etc.)

•       Decoration method (embroidery, screen printing, debossing, etc.)

•       Seasonal demand

Rush production is available for select items. Please contact us before placing a rush order to confirm availability. Additional rush fees may apply.

For the best embroidery and decoration results, we recommend submitting artwork in the following formats:

•       Vector files: .AI, .EPS, or .PDF (preferred)

•       High-resolution raster files: .PNG or .TIFF at 300 DPI or higher

If your file does not meet these requirements, our art team can assist with digitizing or redrawing your artwork for an additional fee. Final art approval must be confirmed in writing (email) before production begins. Good Stitch is not responsible for errors in approved proofs.

Many of our custom and promotional products have minimum order quantities (MOQs), which vary by product and decoration type. MOQs will be communicated at the time of quoting. Please contact us if you have questions about small-run options.

We ship throughout the United States. Shipping costs are calculated based on order weight, dimensions, and destination, and will be quoted at the time of order confirmation. Good Stitch is not responsible for delays caused by shipping carriers, weather events, or other circumstances outside our control.

Local customers in Oxnard and the greater Ventura County area are welcome to arrange local pickup. Please contact us to schedule.

Because our products are custom-made, changes or cancellations must be requested as soon as possible. Orders cannot be changed or cancelled once they have entered production. If a cancellation is requested prior to production, any art setup fees already incurred may be non-refundable. Please contact us immediately at 805.228.2552 or info@goodstitchembroidery.com if you need to make changes.

You will receive an order confirmation via email once your order has been placed and payment received. Please review all details carefully and contact us immediately if there are any discrepancies.

For fulfillment questions, please contact us:

Good Stitch

Oxnard, California

Phone: 805.228.2552

Email: info@goodstitchembroidery.com